Responsible Gaming

Mission statement

The Stars Group strives to assist and protect customers who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and customer verification.

We believe in educating our customers to empower them through knowledge. Click here for an interactive presentation on Responsible Gaming and Problem Gambling.

What we can do to help you

Age verification

Underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

Any underage customer who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

  • Every person signing up for a new account must check a box that indicates that they are at least 21 years of age. This notifies everybody that we don’t accept customers under 21.
  • When a customer creates an account with us, we collect their name, address, Social Security Number (SSN) and birth date to confirm that the customer is at least 21 years old.
  • We do not target underage customers with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage customers.
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Signs

Is someone you know…?

  1. Preoccupied with gambling (i.e. reliving past gambling experiences, planning the next venture, or thinking of ways to get money with which to gamble).
  2. Secretive about his/her gambling habits, and defensive when confronted.
  3. Increasing bet amounts when gambling in order to achieve the desired excitement (“high”).
  4. Trying unsuccessfully to control, cut back, or stop gambling.
  5. Restless or irritable when not gambling.
  6. Gambling to escape problems.
  7. “Chasing” losses with more gambling.
  8. Lying to family and others about the extent of gambling.
  9. Committing crimes to finance gambling.
  10. Jeopardizing or losing relationships, jobs, education or career opportunities because of gambling.
  11. Relying on others to bail him or her out to relieve a desperate financial situation caused by gambling.

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

www.gamcare.org.uk/get-advice/self-assessment-tool/

www.ncpgambling.org/help-treatment/screening-tools/

PGCB Voluntary Self-Exclusion List

You can exclude yourself from all licensed gaming providers in the Commonwealth of Pennsylvania. This restriction will ban you from all legalized gaming activities and prohibit you from collecting any winnings, recovering any losses or accepting complimentary gifts or services or any other thing of value at any licensed facility.

For more information, you can download a brochure explaining the process or visit the website of the Pennsylvania Gaming Control Board here.

You can get your name placed on the Voluntary Self-Exclusion List by submitting, in person, a completed request for self-exclusion to the:

Pennsylvania Gaming Control Board
Office of Compulsive and Problem Gambling 
303 Walnut Street, Strawberry Square
Verizon Tower/5th Floor
Harrisburg, PA 17101

Please call the Office of Compulsive and Problem Gambling at 717-346-8300 to setup an appointment at the Harrisburg office or for additional approved locations.

We encourage customers who plan to self-exclude themselves to withdraw the remaining funds in their account via their preferred payment method before completing the process outlined above.

Important: By registering in the Voluntary Self-Exclusion List, you are purposely choosing to exclude yourself from ALL Pennsylvania Gaming Operators, not just us. During your self-exclusion period you will not be able to log onto your Stars Account and you will not be able to play in any games. You will not be permitted to access any Gaming Provider or use their services until after your specific exclusion ends and you have requested re-instatement from the Pennsylvania Gaming Control Board. Any Self-Exclusion is irreversible and cannot be ended early.

Please note that your inclusion on this list will affect your ability to (re)open an account with us in the future, despite any self-exclusion period you have selected at the point of registration with the PGCB.

Self-exclusion and your Stars Account

Also, we provide you with the ability to exclude yourself from betting for various periods of time.

To do this, go to the main lobby of the desktop software, select ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all markets. Your self-exclusion will apply to your Stars Account, and to any product that requires your Stars ID to play.

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What you can do to help yourself

Identify and reduce the risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

  1. If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask yourself why you are still “playing”.
  2. Treat the money you lose as the cost of your entertainment. Treat any winnings as a bonus.
  3. Set a dollar limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  4. Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  5. Expect to lose. The odds are that you will lose.
  6. Make it a private rule not to gamble on credit. Do not borrow money to gamble.
  7. Create a balance in your life. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities.
  8. Avoid “chasing” lost money. Chances are the more you try to recoup your losses the large your losses will be.
  9. Don’t gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.
  10. Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.
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Setting limits

We are proud to offer a number of features that all customers from Pennsylvania can avail themselves of to help better manage their funds, and general sports betting experience. You can set the following limits to your account:

  • Self-Imposed Deposit Limits
  • Self-Imposed Spend Limits
  • Self-imposed Sports Stake Limit

You can set these limits by following these instructions, depending on how you are accessing our services:

  • Website

Log in and go to ‘Account’ > ‘Responsible Gaming’

  • Desktop Client

Log in and select ‘Tools’ > ‘Responsible Gaming’

  • Mobile App

After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’

Set limits on your real money deposits

We believe that you should be allowed to manage your own budget for betting online. We allow you to restrict your own daily, weekly, and monthly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Also, please note that the daily deposit limit takes into consideration the transactions made during the last 24 hours, the weekly during the last 7 days and the monthly during the last 30 days.

You can set these limits by following the above instructions and selecting ‘Restrict Deposit Limit’.

If you set a daily or weekly deposit limit, you will not be permitted to increase or remove it during the next 7 days and the monthly limit for 30 days. When you request to increase or remove a deposit limit, it will remain pending for 24 hours. After that period of time, you will be asked to confirm the request on a pop-up that will be displayed when you login to your account. All requests to decrease a deposit limit will be approved immediately.

Set deposit limits

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Be aware of common myths about compulsive gambling

We believe gambling should be done for fun and entertainment. But some customers who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.

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Need help, advice or counselling?

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites: