We strive to assist and protect customers who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and customer verification.
We believe in educating our customers to empower them through knowledge. Click here for an interactive presentation on Responsible Gaming and Problem Gambling.
Underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.
Any underage customer who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.
If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.
We recommend you to visit the following website for more information on underage gaming: What’s Really at Stake?
Is someone you know…?
If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.
You can take the test in its entirety at one of the following websites:
You can exclude yourself from all licensed gaming providers in the Commonwealth of Pennsylvania. This restriction will ban you from all legalized gaming activities and prohibit you from collecting any winnings, recovering any losses or accepting complimentary gifts or services or any other thing of value at any licensed facility.
You can get your name placed on the Voluntary Self-Exclusion List by submitting, in person, a completed request for self-exclusion to the:
Pennsylvania Gaming Control Board
Office of Compulsive and Problem Gambling
303 Walnut Street, Strawberry Square
Verizon Tower/5th Floor
Harrisburg, PA 17101
Please call the Office of Compulsive and Problem Gambling at 717-346-8300 to setup an appointment at the Harrisburg office or for additional approved locations.
We encourage customers who plan to self-exclude themselves to withdraw the remaining funds in their account via their preferred payment method before completing the process outlined above.
Important: By registering in the Voluntary Self-Exclusion List, you are purposely choosing to exclude yourself from ALL Pennsylvania Gaming Operators, not just us. During your self-exclusion period you will not be able to log onto your Stars Account and you will not be able to play in any games. You will not be permitted to access any Gaming Provider or use their services until after your specific exclusion ends and you have requested re-instatement from the Pennsylvania Gaming Control Board. Any Self-Exclusion is irreversible and cannot be ended early.
Please note that your inclusion on this list will affect your ability to (re)open an account with us in the future, despite any self-exclusion period you have selected at the point of registration with the PGCB.
Also, we provide you with the ability to exclude yourself from betting for various periods of time.
To do this, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’ i. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.
Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all markets. Your self-exclusion will apply to your Stars Account, and to any product that requires your username to play.
If you would like to close your account, please contact Support with the request.
You may also wish to investigate GamBlock, a software application that limits a computer’s access to online gaming sites.
If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:
The more factors that apply, the more likely a person is to develop a gambling problem.
If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.
We are proud to offer a number of features that all customers from Pennsylvania can avail themselves of to help better manage their funds, and general sports betting experience. You can set the following limits to your account:
You can set these limits by following these instructions, depending on how you are accessing our services:
Log in and go to ‘Account’ > ‘Responsible Gaming’
Log in and select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ i
After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’
Set limits on your real money deposits
We believe that you should be allowed to manage your own budget for betting online. We allow you to restrict your own daily, weekly, and monthly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account. Also, please note that the daily deposit limit takes into consideration the transactions made during the last 24 hours, the weekly during the last 7 days and the monthly during the last 30 days.
You can set these limits by following the above instructions and selecting ‘Restrict Deposit Limit’.
If you set a daily or weekly deposit limit, you will not be permitted to increase or remove it during the next 7 days and the monthly limit for 30 days. When you request to increase or remove a deposit limit, it will remain pending for 24 hours. After that period of time, you will be asked to confirm the request on a pop-up that will be displayed when you login to your account. All requests to decrease a deposit limit will be approved immediately.
Restricting sports betting
Setting betting limits provides individual customers with an opportunity to control their spending by limiting themselves from betting at various stakes. You can limit your betting by selecting ‘Restrict Sports Stake Limit’. There is also the option to block yourself completely from sports betting within this menu, by choosing ‘Don’t Play’.
Restrict your spend limit
Managing your bankroll is one of the most import aspects of online gaming. Using our Spend Limits feature, you can choose how much of your balance and funds you use on a daily, weekly, or monthly basis. The limits you select are cumulative, so all bets you make throughout the day will count towards your limit.
To choose this option, just follow the above instructions and select ‘Restrict Spend Limit’. If you increase or remove this limit, your daily limit will be processed at the end of the day, the weekly one at the of the week and the monthly limit at the end of the month.
Account and Game History Information
At any time, you can request your deposit, withdrawal, transfer and playing transaction history directly from our software. To request this information from the Main Lobby screen of the Desktop software, select: 'Tools', 'History & Stats' and later 'Playing History Audit'. In the mobile App you can need to tap on the Menu button (Android) or 'More' button (iOS), go to 'Settings & Tools', scroll down and choose 'Requests' and select the 'Playing History Audit' option.
From the menu that appears, you can select a date range to request the specific information required. You will also need to select a password for the file. You may choose any password you wish; however, we do not recommend using the same password as for your Stars Account. If you wish to view your StarsCoin information, please ensure the relevant box is checked.
Finally, you will need to select the output format. The options available are Excel (97-2003), HTML and a text file. HTML format is recommended for mobile devices. Then click on 'OK' to submit the request. You will be prompted to enter your password to confirm the request. An email with further instructions will be sent to your registered email address.
We believe gambling should be done for fun and entertainment. But some customers who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.
Myth: You have to gamble every day to be a problem gambler.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.
Myth: Problem gamblers will gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.
Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.
Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.
Myth: Problem gamblers are irresponsible people.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. When a person is having a problem gambling episode, that person is unable to control their gambling and in this compromised state their actions look like irresponsible behavior.
Myth: Children are not affected by problem gambling.
Fact: Surveys show that about 10% to 15% of American and Canadian youth have experienced gambling-related problems and 1% to 6% of these individuals may satisfy diagnostic criteria for pathological gambling. Additionally, children of problem gamblers have been shown to be at a higher risk of developing health-related behaviors. This includes alcohol and drug use, problem gambling, eating disorders, depression and suicide.
Myth Financial problems are the main reason that problem gamblers’ relationships break down.
Fact: It is true that money problems play an important part in ending relationships, however, many non-gambling partners say that the lies and lack of trust is the biggest cause.
Myth: If a problem gambler builds up a debt, the important thing to do is to help them get out of the financial problem as soon as possible.
Fact: Quick fix solutions are often attractive to everyone involved and may appear to be the right thing to do, however, “bailing” the gambler out of debt may actually make matters worse by enabling gambling problems to continue.
Myth: Problem gambling is easy to recognize.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.
Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.
Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.
If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, call 800-Gambler.
If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:
i if you don’t see the “Tool” menu, please, check under “More”