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Sports betting: cash out instructions and information

You can use the cash out option to get a payout on your bet before the market closes, either to profit on the original stake or for a loss.

How do I cash out my bet?

If the option to cash out your bet is available, select the cash out button on your bet slip. Once you've done this, the bet will be settled directly, and any following results, either in your favor or against, will have no impact on the amount paid.

Cash out is available both pre-event and In-Play on single and multiple bets on any sport where the option is available.

Why is the cash out option not showing?

Requests to cash out are not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed.

It's important to remember that while you can use the cash out option when available, we're not obligated to offer it, and it can be removed at any time.

What should I do if the cash out button doesn't work?

If you're seeing an error message saying that you couldn't cash out, try again.

If this still doesn't work, send us the following information:

  • Affected Bet ID (s)
  • Estimated time of the cash out attempt(s)
  • On what device are you experiencing the issue? (iPhone 11, Laptop, iPad)
  • If known, what operating system does this device use? (iPhone OS 7.0.6, Windows 8)
  • What browser are you using to access our services? (Chrome, Safari)

Once we receive this information, we'll review our transaction log data. The transaction log data will be the ultimate authority in deciding such issues.


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