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Geolocation issues - Remote desktop software usage - Prohibited software

If you have remote desktop software (e.g., LogMeIn, GoToMyPC, etc.) actively running on your device, you will not be able to access real money gaming.

You will need to close these programs and ensure they are no longer running on your device:

Windows
  1. Press 'Ctrl' + 'Alt' + 'Delete' to access the 'Task Manager'.
  2. From there, you can force individual programs to close.

If the problem persists, you need to uninstall the programs completely:

Control Panel → Programs → Uninstall

Please select the program from the list and remove it.

Mac
  1. Open the 'Activity Monitor' in the 'Utilities' folder of 'Applications'.
  2. From there, you can force individual programs to close.

If the problem persists, you need to uninstall the programs completely:

  1. Locate the program in the 'Applications' folder.
  2. Drag to the trash.

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