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Frequently Searched Help Articles
Error message: "You are already logged-in from another computer...."
Sending a screenshot of an error or malfunction affecting our software
Software issues - Clearing the application and lobby cache (Windows)
Software issues - Clearing the application and lobby cache (Mac)
Geolocation issues - Remote desktop software usage - Prohibited software
Performance issues with Aurora advanced graphics (desktop)
Reporting software issues, malfunctions or error messages
Software issues - Chests not opening
Geolocation issues - Failure to geolocate - Outside of the state message
Reinstall our software on Windows
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Responsible Gaming
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
