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Frequently Searched Help Articles

Sending a screenshot of an error or malfunction affecting our software

Software issues - Chests not opening

Geolocation issues - General Troubleshooting

Error message: "You are already logged-in from another computer...."

Desktop: Lobby issues - Clearing the application and lobby cache

Reinstalling our software

Performance issues with Aurora advanced graphics (desktop)

Mac installation or update issue: Error -2/1000

Sound problems on Windows or Mac

Server restart notifications

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