We have a total and unwavering commitment to the safety and security of player funds. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to withdraw in accordance with our banking and security procedures.
Please note, we reserve the right to use additional eligibility criteria to determine the withdrawal options players may be offered at any given time.
Withdrawals are automatically credited back to any method(s) that you have used to deposit, up to the amount deposited, and are applied to your oldest deposit first and your most recent deposit last, in the following order:
We apologize if our withdrawal policy seems restrictive. This is a regulatory requirement and is designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
Any amount withdraw in excess of your previous deposits with any of the above payment methods can be withdrawn to the method of your choice. See the Real Money page for details of all the options available to you.
To make a withdrawal request, login to your Stars Account and visit the Cashier. Next, select the 'Withdraw' button. Input the amount you'd like to withdraw and choose 'Submit'.
The following screen will display how your withdrawal will be processed, including any automatic withdrawals where applicable. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your withdrawal will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of us.
Review the information on this screen carefully before you complete your withdrawal request.
Withdrawals processed to Instant eChecks that are above the total amount deposited will usually be processed within one hour. Please allow 3-10 business days after your withdrawal has been processed for the funds to appear on your statement.
Withdrawals processed back to previous deposits with PayPal will be processed immediately and the funds will appear in your account within a few minutes.
Withdrawals processed to PayPal that are above the total amount deposited will usually be processed within one hour. Once processed, the funds will appear in your account within a few minutes.
You can also login to your account through our website. From the ‘Account’ menu, you can visit the Cashier and withdraw.